Health Careers For MISSISSAUGA HALTON

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Closing the Gap Healthcare

Closing the Gap Healthcare employs hundreds of healthcare providers offering services in homes, schools, workplaces, long-term care homes, hospitals, and clinics across Ontario and Nova Scotia. We are the largest interdisciplinary service provider in Ontario.

At Closing the Gap Healthcare, our Quality Charter is a statement of principles that guides us in providing high quality healthcare services that meet or exceed the expectations of our clients, our customers, our staff members and our organization.

We are a respected organization with a number of partnerships in the healthcare community. We believe in building relationships with community partners who share in our vision of a sustainable healthcare system for all.

In addition to being fully accredited, Closing the Gap Healthcare is also a member of the Canadian Home Care Association (CHCA), Mississauga Board of Trade (MBOT), Toronto Region Board of Trade, and the Canadian College of Health Leaders (CCHL).


Position:  Client Service Manager

Region:  Mississauga, Halton, Etobicoke

Description:  Client Service Manager
Mississauga, ON
Full-time Position

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health and Long Term Care) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.

Our team of service healthcare professionals delivers care to thousands of clients each day enabling people to remain in their homes, attend clinics and to close the gap between their healthcare needs and overall well-being, caring the way we care for our loved ones.

The successful Client Service Manager will have:

Bachelor’s of Nursing (BN/BScN) degree and current registration in good standing with the College and Nurses of Ontario;
Demonstrated ability to effectively prioritize activities including supporting clients and building team morale;
An energetic and enthusiastic attitude and a willingness to work in a dynamic, fast-paced environment; and
Proven strong communication and interpersonal skills with both internal team members and external business stakeholders.
Bachelor’s of Nursing (BN/BScN) degree and current registration in good standing with the College and Nurses of Ontario
The role will require:

Ensuring effective and efficient operation of the branch and delivery of services and establishing and executing a plan to improve the quality of service delivery with the Director;
Supervising regulated staff, Nurses and PSW’s;
Completing performance reviews and contract renewal, and follow up when indicated;
Assisting the Director in collating and reporting data to customers including analysis and action planning when areas for improvement or non-compliance are identified;
Ensures contract compliance by assisting in collating and reporting data to customers including analysis and action planning when areas for improvement or non-compliance are identified;
Participating in branch committees as required e.g. Service Quality, Joint Occupational Health and Safety etc.;
Knowledge of responsibilities under Occupational Health and Safety Act; and
Other duties as assigned.


CTG offers flexible hours, a comprehensive compensation package, and a positive culture that provides discipline specific professional support and education.


Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy. If you require accommodation to submit an application, please email hr@closingthegap.ca.



Salary:  To be negotiated

Terms of Employment:  To Be Negotiated

Deadline for Application:  Friday, March 31, 2017

How to Apply:  Please visit our career page on our website www.closingthegap.ca to apply for this position or forward your resume to human resources at hr@closingthegap.ca or fax your resume to 1-844-814-5411.

Location:  Mississauga

Profession Type:  Nurses (NP, RN and RPN)

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Mississauga Halton CCAC