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Program: Hospital Elder Life Program (HELP)  
Organization: Trillium Health Partners - Mississauga Hospital
Phone Numbers: 905-848-7580 ext 2274
Crisis: Call 911 in emergencies
Email: elderlife@trilliumhealthpartners.ca
Website: trilliumhealthpartners.ca/patientservices/seniors/...
Address:
100 Queensway W
Mississauga, ON
L5B 1B8
Intersection: Hurontario St (Hwy 10) and Queensway W
Location: Mississauga (Cooksville)
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours:
  Service
Sun8am-8pm
Mon8am-8pm
Tue8am-8pm
Wed8am-8pm
Thu8am-8pm
Fri8am-8pmOpen
Sat8am-8pm

Hours are subject to change depending on volunteers' availability
Public Contacts: Elder Life Assistant
905-848-7580 ext 2499
Service Description: Program aims to keep hospitalized older adults mentally and physically active which helps to prevent delirium and functional decline * team includes an Elder Life Specialist (ELS), Elder Life Assistant (ELA), and specially trained HELP Volunteers, who works closely with the Seniors Health Team, nurses, occupational therapists, physiotherapists, pharmacists, registered dietitians, social workers, and physicians * participation in HELP is voluntary and a patient may stop participating at any time

Older adult patients at risk may have problems in at least one of the following areas:
  • cognition
  • mobility
  • activities of daily living (ADLs)
  • vision
  • hearing
  • sleep
  • communication

How does the program work?
  • when older adult patients are admitted to an inpatient unit with HELP, the ELS will screen for their risk of delirium or functional decline
  • patients identified to be at risk will then receive a baseline assessment or enrolment screen by the ELS or ELA. This may include a functional assessment, cognitive assessment, delirium screening, and gathering information such as daily living habits and routines, vision, hearing, leisure activities/hobbies, sleep, mobility, and nutrition
  • a customized care plan will be developed with the patient’s input
  • specially trained HELP volunteers will then visit and carry out prevention activities as part of the care plan * volunteers may be available 7 days per week between the hours of 8am to 8pm
  • ELS and ELA will monitor progress and make changes to the care plan as needed until discharge from the hospital

Fees: Most services covered by OHIP
Application: Not required
Eligibility / Target Population: Older adults who are admitted into hospital inpatient units
Languages: English * French
Language Notes: Interpretive services available
Area Served:
Mississauga and area  
See Also: Screening Programs

This information was last completely updated on November 19, 2024

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Updated November 19, 2024
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"About Us"
HELP is for older adult patients who are at risk for delirium and functional decline during their hospital stay