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Address:
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375 University Ave Suite 203
Toronto, ON
M5G 2J5
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Map
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Location:
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Cross streets: University Ave and Dundas St W
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Accessibility Notes:
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Wheelchair accessible building;call for details
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Hours:
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Mon-Fri 9:30 am-4:30 pm or by appointment, closed daily 12:30 pm-1:30 pm
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Service Description:
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Independent investigation and resolution of complaints about the administration of all City divisions and many City agencies, corporations and adjudicative bodies
- complete list of overseen agencies
- systemic investigations into recurring problems
- review and oversight of fairness of Toronto Police procedures and programs
- confidential
- reports to Toronto City Council
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Application:
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Complaints can be made by phone, fax, email, mail, in person or online- all complaints are confidential and may be submitted anonymously
- if complainant requires a response, contact information must be submitted
- complainant's identity or other confidential information not shared or disclosed without consent
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Eligibility / Target Population:
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Any member of the public who interacts with the City of Toronto
Deals only with complaints that could not be resolved through the City's complaints process
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